Steer staff with these 4 questions

Simply telling an employee what to do won’t drive that person to high performance.  


But if you ask the right questions, you can push that employee in the right direction. Ask the following types of questions:  


  • Dreams:
  • “What would you like to do if anything were possible?” You might need to prod the person by asking for additional information, such as what activities deliver personal satisfaction. Or steer the discussion back to work by showing the employee how work activities could lead to reaching a personal dream.


  • Targets:
  • “What could you do to take a step closer to that dream?” Help the employee set specific and measurable goals.


  • Successes:
  • “What would it look like to achieve that dream?” Lead the employee to imagine a scene of success. Example: “I can see you walking across the stage at the fall meeting to accept our Salesperson of the Year Award from our CEO as your peers deliver a standing ovation.”Appeal to as many of the five senses as possible to make the image vivid and solid.


  • Roadblocks:
  • “What is the most difficult part of this challenge for you?” Help employees create positive statements to counter the negative voices in their heads. Tell them “I know you will succeed.”


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